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Have a question and need an answer quickly? Find it here!

How much does shipping cost?
Shipping is FREE for sunglasses, frames, contact lenses, gift cards and accessories in Australia & New Zealand. Free delivery online offer is subject to change at any time without prior notice. This offer is only available online and is valid for Standard Delivery within Australia & New Zealand.

How long will it take for my delivery to get to me?
Frame only glasses and sunglasses are usually received within 5-6 business days. Prescription orders are usually received within 9-12 business days from receiving prescription information. Contact lenses and contact lens accessories are usually received within 3-5 days, unless otherwise stated at cart.

How long does delivery take during sale periods?
Please be aware, during peak sale periods it may take additional time to get your order to you.

Can I track my order?
Yes, to track your order, sign in to Your Account or check your shipment confirmation email for tracking details. Here you can see your latest purchase. The 'Order Status' will initially be 'Processing' after you place your order, but will change to 'Shipped' once your order has been dispatched.

How do I track my delivery?
Once your order has shipped, sign in to Your Account and proceed to 'Purchases'. Click on the details button next to the order you wish to track. A link will show which reads 'Track your order'. Click on the link to view the status of your order.

What happens if my parcel is lost?
If you believe your parcel has been lost, please contact our Customer Care team.

Why have I only received part of my order?
Sometimes the items you have ordered are stored in different locations. To get your order to you as soon as possible, we often dispatch the items separately. The remainder of your order should be with you shortly, however, you can always reach out to our Customer Care team, who will be able to assist you further.

What should I do if items are missing from my order?
If you receive your order and find that something is missing, please contact Customer Care on 1800 626 300 (Australia) or 0800 444 539 (New Zealand). Alternatively you can contact us via email.

Do you ship internationally
At the moment, OPSM ships to Australia and New Zealand only.

Do you deliver to PO boxes?
Yes, OPSM delivers to PO boxes.