COVID-19 FAQS

HEALTH & SAFETY

We follow the relevant governments requirements in each state and territory. We ask our customers to adhere to the requirements . At times, where physical distancing is difficult to be maintained, OPSM may require customers to wear a face mask and reserves the right to refuse entry to the store, if you do not agree to wear a face mask without a valid reason.
During times of lockdown, our OPSM stores may only be able to offer urgent and critical care to the community. The following is considered urgent or emergency conditions:
  • Recent eye injury
  • A recent change in your vision that is disrupting your day-to-day activities.
  • An eye infection or foreign object in your eye.
  • New red eye signs or symptoms.
  • Eye pain or discomfort in your eye.
  • New onset of seeing double or experiencing any vision loss.
  • Flashes of light or new floaters in your vision.
  • An acute change in a known eye disease or eye condition.
  • Requiring a renewed prescription for medicated eye drops.
  • Being referred to see an optometrist from another healthcare professional.
  • Requiring urgent replacement of broken or lost glasses if you require them for everyday living.
  • Being an essential worker and requiring eye care or an urgent replacement of glasses or contact lenses.
If unsure, please contact your local store for advice.
If you are unable to come in due to self-isolation advice, then you should adhere to the guidelines set out by the government.
We do offer tele-optometry services and also offer delivery services direct to your home. Please contact one of our OPSM stores and they will be able to see how best they can help you.
OPSM’s general policy does not require customers to be vaccinated to access our stores. In states and territories where this may be a government requirement, we can provide essential services to unvaccinated customers. For the latest COVID-19 updates in your local area, we suggest you contact your local OPSM store, click here.
Any persons experiencing cold and flu or COVID-19 symptoms should refrain from wearing contact lenses until at least 24 hours after their symptoms have ceased. If you are unwell there is a risk of microorganisms spreading to your contact lenses. You may also have a reduced immune response while fighting an infection and this may increase the risk of contact lens related inflammation.

ORDERS

If you are purchasing in store, we can arrange for direct to home delivery or contactless collection. Please speak to one of our team members during your next visit.
In areas where our stores have had to close or restricted to essential care due to COVID-19 lockdown, we will extend our warranty by the period of time of the lockdown. For example, if your local area is in lockdown for 2 months, our 24 month warranty will be extended to 26 months. Please be aware that your rights and remedies under Australian and New Zealand Consumer Law continue to apply.
You can contact your local OPSM store to check if they are open and can assist you. Alternatively, you can shop online for all your contact lens needs. We offer free delivery and free returns on all online orders. We also offer a subscription service so you can select the frequency you'd like to receive your contacts and they will be automatically sent to you.
We can offer a range of single vision prescription glasses online as well as broader range of contact lenses. Please visit our online store. You will need to have a valid prescription. If you are an existing customer, please contact your local OPSM store. If you are new to OPSM, you will need to get these details from your current Optometrist, or we recommend you come into store to have your prescription checked.
The delivery services industry continues to experience delivery time delays, and this is likely to continue through the Christmas period. You can now expect your online order to be on its way between 5-8 business days from when you placed your order. Contact lens orders will be delivered in 3 business days. Once your order is processed, you will receive an email with tracking details or you can view the status of your order in My Account, log in here. We appreciate your patience during this time.